Number 5

5. Your favourite quote.

Not so easy. I don't take notice of quotes. I guess 'live life to the full' is a good one.

Trying to think of quotes I use all the time. The only one that comes to mind is, 'you can always take it back'. As a senior returns advisor, I always say it to my mum when we are shopping, if she's undecided about whether or not she should buy an item.

I did used to say it to customers aswell but now I have to say the longer version. 'you can always bring it back as long as you keep your receipt and it's within 45 days'. I love saying no to customers but when they think I'm an idiot and ask to see a manager, it really pisses me off.